FAQs

I want to return an order.

Ruda Patrice does not provide return labels. You’re free to ship your return to us via any major carrier or the post office, but the cost of return shipping is not included. We strongly advise your return shipment to have a traceable service, so it can be located at all times. The item has to be in an unused condition, if the garment is damaged or used we will not issue a refund. The order has to be shipped back to us within 14 days of receipt.

Please note that the customer must retain the receipt of their return shipment until the product is received and refunded by Ruda Patrice. We will only accept returns send to the address below.

Ruda Partrice

Herluf Trolles Gade 21, Kld

1052 Copenhagen K

Denmark

I typed the wrong delivery address/email on my order.

Please provide us with the right information via the contact form here.

I placed an order but didn’t receive an order confirmation.

Start by checking your spam-filter. If you still haven’t received one, please contact us via the contact form here, with all information about your order, so we can be sure your order went through properly.

Can I make changes to my order?

Unfortunately, that is not possible. If you would like to change something on your order, you will need to cancel your original order and place a new one. To cancel your order, please contact us via the contact form here.

I want to cancel my order.

It is only possible to cancel you order, if we have not processed it yet.

According to the tracking information, my package has been delivered but I haven’t received it.

Please contact the shipping carrier and inform them of your tracking number (you’ll find your tracking number on your shipment confirmation) and request an investigation.

My package was damaged during transport, what should I do?

If you receive a package that has been damaged while in transit, please take a few pictures of the package and contact us via the contact form here. We will then start an investigation with the courier company.