Ruda Patrice does not provide return labels. You’re free to ship your return to us via any major carrier or the post office, but the cost of return shipping is not included. We strongly advise your return shipment to have a traceable service, so it can be located at all times. The item has to be in an unused condition, if the garment is damaged or used we will not issue a refund. The order has to be shipped back to us within 14 days of receipt.

Please provide us with the right information via the contact form here.

Start by checking your spam-filter. If you still haven’t received one, please contact us via the contact form here, with all information about your order, so we can be sure your order went through properly.

Unfortunately, that is not possible. If you would like to change something on your order, you will need to cancel your original order and place a new one. To cancel your order, please contact us via the contact form here.

It is only possible to cancel you order, if we have not processed it yet. If the order has already been dispatched, you will need to make a return.

Please contact the shipping carrier and inform them of your tracking number (you’ll find your tracking number on your shipment confirmation) and request an investigation.